1. Return Time Frame
Customers may initiate a return within 7 days of the original purchase date.
2. Eligibility
Products must be unused, in their original packaging, with the seal unopened and intact, and in the same condition as received.
Some items, such as sale items or gift cards, are not eligible for return.
If you receive a damaged or defective item, please contact our customer service team for product assistance.
3. Proof of Purchase
A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns.
4. Refund Method
Refunds will be issued in the original form of payment.
- Store credit may be offered as an alternative.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged or defective product.
Instructions for returning items can be found by contacting customerservice@enaracosmetics.com.
6. Condition of Returned Items
Items must be returned in their original condition. Damaged or used items may not be eligible for a refund.
7. Exchanges
Exchanges are allowed for items of equal or lesser value. The customer is responsible for any price differences.
8. Contact Information
For any return-related inquiries, please contact our customer service at customerservice@enaracosmetics.com.
9. Policy Changes
We reserve the right to update or modify this return policy at any time. Customers will be notified of any changes through our website.
10. Legal Compliance
This return policy complies with all relevant local and national consumer protection laws.
Thank you for choosing Enara Cosmetics. If you have any questions related to our Refund Policy please contact us at info@enaracosmetics.com.